Comments
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they now offer a free adhesive replacement grid for the cutter. you have to email them. I guess they figured out they need the I r customers to stay afloat
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Thank you, you have just stopped me purchasing this through the british create and craft tv show, who constantly state that it is guaranteed for life .i.e. If the blade wears out then the company will send you a new one. By the look of your emails and their answers this is far from true.. so thank you for saving me a lot of money .
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Wow, I can't help but to comment on your horrible experience with that company..I have never purchased anything from that company up to this point, but after listening to your experience with them, I would NEVER buy anything from them..and believe me I do shop a lot from different company's ....that is not a $5.00 cutter..oh I will be passing this information on to my friends. They clearly state that they had a manufacturer issue...they should have replaced it or refunded your money..that should have also been your choice whether to purchase another one or just call it a day...
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Mine did the same thing! I put clear contact paper over mine and now the lines don't ware off.
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Technically she should have just replaced it. However, personally I wouldn't care if the lines came off as long as the blade cut. Those missing lines wouldn't interfere with my cutting process.
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Well.... There is no way I am buying one on these cutters. I have been reviewing lots of different cutters with a view to buying but this is one that I will not consider after seeing your video.
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Thank you for sharing! Was about to get one myself but will definitely not after watching this! I'm also going to let them know about this and that they've lost a potential customer because of this.
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I'm glad I saw this before buying. You deserve a new one!
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So in reality it's a two person company... who outsources their manufacturing. Being the owner, they should've gone over and above to help you with your issue, whether to replace or not to replace, the response should be sincere. This last email is appalling!
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Wow.....that is pretty horrible CS
My review of the CutterPillar Pro V3...it's heartbreaking CutterPillar Timeline February 2013 - Ordered CutterPillar V3 from Oh My Crafts October 28 or 29th 2013 - Received CutterPillar March 2014 - Many surgeries, many weeks in the hospital and currently awaiting more surgery May 2015 October 18, 2014 - Wrote CutterPillar about the measurement grid starting to wear away after minimal use October 22, 2014 - Told Arianne had no option but to offer to sell me a new one October 22, 2014 - Replied to Arianne asking if a supervisor or manger might have more options available to them to them to replace these FEW defective CutterPillars. October 29, 2014 - Rude response and told to buy a new one or get a sharpie and a ruler out and draw the lines on.